At  BoldBaubles, managed by Alphaorbit Sales Technologies Private Limited, we are committed to making your shopping experience easy, secure, and worry‑free.

Throughout this policy:

• “we,” “our,” and “us” represent Alphaorbit Sales Technologies Private Limited.
• “you,” “your,” and “user” refer to our valued customers.

By placing an order with us, you agree to follow the terms mentioned below. If you wish to return a product, please carefully review and complete the outlined steps.

Return Eligibility

To qualify for a return, the following conditions must be met:

• The product must be unused, unwashed, and in its original condition
• All tags, labels, and original packaging must remain intact.
• The product must not show any signs of wear, washing, or alteration.
• A return request must be raised within 48 hours of receiving the order.
• You must notify our support team within the specified 48‑hour period.

Returns not meeting these criteria will not be accepted.

How to Request a Return

Step 1: Contact Support

• Send an email to alphaorbitsalestechnologiespvt@gmail.com with your Order ID and a short explanation of the return reason.

Step 2: Provide Evidence (if needed)

• If the product is defective, damaged, or incorrect, include clear photos for faster verification.

Step 3: Follow Provided Instructions

• Once your return request is approved, you will receive detailed guidance on how to send the item back.

Please note: Returns that do not follow these steps may be declined.

Refund Process & Timelines

• After the returned product is received, it will undergo inspection to ensure compliance with our return conditions.
• You will be notified whether your refund has been approved or denied.
• Upon approval, the refund will be credited to your original payment method within 5–7 business days.
• A confirmation email will be sent once the refund has been successfully processed.

Partial Refunds

• If a returned item only partially meets the eligibility requirements - for example, missing packaging or showing slight usage - a partial refund may be issued at our discretion.

Reporting Wrong, Defective, or Damaged Items

• You must inform us within 48 hours of delivery if your order arrives damaged, defective, or incorrect.
• Send an email along with clear photos or videos highlighting the issue so our team can resolve it quickly.

Need Assistance?

For help, guidance, or questions regarding returns or refunds, please reach out to us at: alphaorbitsalestechnologiespvt@gmail.com

Grievance Redressal Policy

At  BoldBaubles, we are dedicated to delivering a smooth and dependable shopping experience to all our customers. We believe in open communication and equitable treatment when addressing customer concerns. This Grievance Redressal Policy outlines our approach to handling complaints in a timely, professional, and legally compliant manner.

What Constitutes a Grievance

A grievance refers to any dissatisfaction or complaint that arises from the purchase of a product or service through our platform. These grievances may include, but are not limited to:

• Product defects or concerns regarding quality
• Incorrect or delayed delivery of orders
• Issues involving payments
• Problems related to returns, exchanges, or refunds
• Unhappiness with customer support services
• Clarification or concerns about our policies

How to Report a Grievance

We encourage users to report any concerns through our official support system. Here’s how you can do that:

1. Visit Support Sections
   Go to the "Help Centre" or "Contact Us" area on our website or mobile app.
    
2. Select the Issue Type
   Choose the topic that best represents your concern.
    
3. Fill in Details
   Submit your issue along with important information such as your order ID, a brief description of the problem, and any relevant images or documents.
    
4. Support Team Review
   Our team will carefully review your submitted information and get back to you with a suitable response.

Complaint Escalation Procedure

If your concern is not resolved to your satisfaction, or if it remains unaddressed, you have the option to escalate the issue to our designated Grievance Redressal Officer, in accordance with the Information Technology Act, 2000 and other applicable laws.

•  BoldBaubles has appointed a Grievance Officer who oversees all unresolved complaints and ensures fair and unbiased handling.
• To escalate a grievance, you may contact the officer by email at alphaorbitsalestechnologiespvt@gmail.com.

Grievance Handling Procedure

Once a grievance is submitted, our process ensures timely and transparent resolution:

• Acknowledgement
  You will receive an acknowledgement email within 48 hours confirming the receipt of your grievance.
• Unique ID Assignment
  A unique reference or ticket number will be issued for you to track the progress of your complaint.
• Timeframe for Resolution
  Our team will work to resolve the issue at the earliest, typically within 7 working days, unless a different period is specified by applicable laws.
• Regular Communication
  Updates on the progress of your grievance will be shared via your registered contact method.

When a Grievance is Considered Resolved

Your grievance will be treated as resolved and closed in the following cases:

• When an appropriate and satisfactory resolution has been provided by either the support team or the Grievance Officer.
• When no response is received from you within a reasonable period after we have shared a resolution.
• When a final decision or response is issued based on our internal policies and as per applicable laws.

Contact Information

For further assistance or to raise a grievance, please contact us via email at alphaorbitsalestechnologiespvt@gmail.com.

Policy Revisions

Please note that this policy is subject to updates. We advise referring to our Terms of Use and Privacy Policy for the latest version.